Frequently asked questions
Presents that I hadn't yet accepted are gone.
The game closed during a Live show and I wasn't able to return to it. Will my Live Boosts still be consumed?
I can't find the solution to my problem in the FAQ.
I accidentally deleted the game.
The game won't finish updating. How can I fix this?
The game is unstable. What should I do?
My game isn't responding.
I didn't get Score Rewards for a song I played in Multi Live.
I didn't get my Login Bonus.
What happened to my Paid Stars?
Why didn't I get a Member I won in a Gacha or Event?
Why do I already have rewards for a song I just purchased?
I often lose my connection while playing Multi Live.
How many times can I perform a Data Transfer?
I changed my device. How can I transfer data to my new device?