Before contacting us

Presents that I hadn't yet accepted are gone.

The game closed during a Live show and I wasn't able to return to it. Will my Live Boosts still be consumed?

I can't find the solution to my problem in the FAQ.

I accidentally deleted the game.

The game won't finish updating. How can I fix this?

The game is unstable. What should I do?

My game isn't responding.

I didn't get Score Rewards for a song I played in Multi Live.

I didn't get my Login Bonus.

What happened to my Paid Stars?

Why didn't I get a Member I won in a Gacha or Event?

Why do I already have rewards for a song I just purchased?

I often lose my connection while playing Multi Live.

How many times can I perform a Data Transfer?

I changed my device. How can I transfer data to my new device?